Before sharing personal information with any recovery service, check the business, the people you speak with and the limits of what they can do.
Look up the exact legal entity and its registered contact details independently. A similar name or logo is not proof of a connection.
Check professional credentials with the relevant register and contact the professional through a verified channel.
Tracing a payment can help an investigation; it does not by itself guarantee that money can be recovered.
Never share a wallet seed phrase, private key, account password or one-time security code with a recovery service.
A case analyst will run a first trace and reply within two hours with an honest view of your options, including when we think recovery isn't realistic.