Feedback and concerns

Complaints procedure

If you have a concern about your enquiry, our communications, fees, or handling of your information, please tell us so we can review it. This route is for complaints about this website and our service.

1. Send your complaint

Email contact@cybertechnologies.app with “Formal complaint” in the subject line. Include your name, the contact details you used for your enquiry, a case reference if you have one, what happened, and what outcome you are seeking. Do not include passwords, wallet seed phrases, or private keys.

2. Review and response

We will acknowledge your complaint, review the relevant correspondence and case record, and send a written response explaining our findings and any steps we propose. If we need more information, we will contact you using the details you supplied.

3. If your concern remains unresolved

Reply to our written response and explain what you believe we missed. For privacy complaints in Australia, you may also consult the Office of the Australian Information Commissioner, which generally asks that you contact the organisation first.

Reporting a scam

A complaint to us is not a police report. If you need to report the original scam in Australia, use Scamwatch or ReportCyber. If a payment is recent, contact your bank or payment provider immediately.